Re: Closed Caption Access - Formal Complaint
11-08-2011 07:37:29 AM
Actually it is not a Sony, or any other brand of TV, problem and it lies solely with AT&T/U-verse in making CC's so difficult to access with HD programming. I totally agree it is unacceptable the number of clicks it takes to turn the CC's "on", and if you also include "off", it takes 45 clicks of the remote.
You're exactly right and as we've seen in this thread/forum there are also many other users who use CC's other than the "profoundly deaf". While those who are deaf and/or hard of hearing should take priority in making CC's one toggle accessible, since they depend on them for their communications, they need to realize there are many others who use them on a regular basis.
On another note. Ever since I filed a CC accessibility complaint with the FCC I've subscribed to their newsletters, meeting notes, docs, etc, on accessibility issues. I've searched closely for issues concerning AT&T/U-verse video closed captioning and have found none.
Just a couple weeks ago they announced the "FCC Chairman's 2011 AAA Winners" (Awards for Advancement in Accessibility). AT&T won one of the awards for their "AT&T Speech Mashups for Accessibility" and this complicated technological advanced process for smartphones can be seen in the below link.
Congratulations to AT&T but surely if they can develop such a complicated process at the AT&T labs they can surely develop an easier access to CC's for users of their TV services.
We all know the AT&T priorities are with their moneymaker, namely wireless services/phones. But that doesn't mean they should avoid/ignore U-verse altogether, especially on CC accessibility, just like they would like to dump their POTS services. It's depressing I can't find one issue/project through the AT&T Labs concerning U-verse closed captioning or improvements in their accessibility.