On Dec 12, I sent an email To: U-verseClosedCaptioning,  outlining what we all are familiar with in regards to turning CC on and off.

This is the reply I received today.  I left off names to protect the "innocent".

Dear Mr. ,

Thank you for your message regarding U-verse Closed Captions features.  We are working on a pending release that will revamp our menu and functionality for easier navigation for enabling and disabling closed captions.  In addition, we will have a new remote available that will have a one button activation of closed caption content.  This will be taking place in the 2012 time frame.  Please feel free to contact me for any questions or concerns.

Thanks,