Re: 5.1 Audio Fix Implementa
tion – Your Feedback Needed
09-01-2010 12:29:29 PM
We are extremely pleased to see our efforts translate to an improved audio experience for our customers. Root cause analysis turned out to be much more complex than many of us thought it would be.
I figured that the problem was highly complex. This type of jitter issue can take huge efforts to diagnose. Thank you for your efforts to correct the problem.
I recorded some programming last night on one of the channels that's listed in the announcement as one of the ones where the fix is implemented. I'll be watching it and analyzing the audio on it tonight and will let you know the results.
I also saw that you mentioned that the black levels issue on HDMI was supposedly addressed in the last firmware update, I'll check that out as well.
Any news from your group on the baseball game recordings problem as described here? There are many people waiting on a fix on that as well.
I only wish there was more communication between your Engineering group and the front-line tech support and premises technicians. To this day, a majority of them still do not know that 5.1 audio drops are even a known issue, and hardly any of them know about the HDMI black levels problem. Its frustrating to a customer who calls in that they are walked through needless troubleshooting steps and improper information for these issues. How many truck rolls were dispatched because of 5.1 dropouts when there wasn't a thing that the premises tech could have done to solve the problem?
I was not aware of this issue with recorded content. This is a lame response, but this would fall into another piece of the puzzle I don't typically get involved with. It doesn't prevent me from passing this on to those who do however.