hrodder2 wrote:
We are have a couple of problems, they still owe us $200 that is part of the $300 gift card we never recieved. We were assured that FSSD would be part of our package, if that doesn't happen soon I'll go back to Cox. I'm not really happy with the TV service it locks up on a regular basis and I'm convinced that the internet speed is not as fast as Cox was.
Good news I didn't sign a contract and will drop them if FSSD isn't part of my package soon.
We had the locking up problem for awhile as well but it seems to have finally resolved itself with the latest DVR that was shipped to us (I think we went through 2 or 3 in the first 3 months). The last customer service agent I spoke with promised me a "new" unit instead of a refurbished one; that could be it, or it could also be that they applied a software patch. Not sure. It's been very solid for a good 8 months now and I'm happy both with the speed and service (they offered me a free upgrade on my internet package for 12 months to account for the inconvenience of my DVR replacements). All in all, quite happy. But the Padres are a pretty big priority for me and I would eventually switch if FSSD didn't get picked up by AT&T.
From what Chris said above (thanks for the info), it sounds like this just needs to get worked out in a manner which is beneficial to both parties. Makes sense. Just need to get it done before opening day!!
