It is refreshing to see that someone on this board has a life outside of sitting in front of the TV 24/7.  I think if people will get a life and find other activities that keep them busy they will be happier and find less time to complain.   I for one am a new customer very happy with AT&T.  However I have a demanding job and can only watch TV if I am lucky 2 to 3 hours a day.  I have other activities to take up a lot of my time.  Crying to customer service will do no good as they do not make the decisions and could care less.  Without knowing the facts you can not blame AT&T.  This reminds me of the person who filed and complaint at the TV station I work for.  Our weatherman said it was going to be sunny but it rained instead.  This man was upset he was caught in the rain and got wet.  He felt the weatherman gave a false weather report.  He did not want to hear that we only report the weather we are provided with and do not create the weather.  This sounds like the same thing I can not get what I want from AT&T so they are to blame.  My advise is get a job and you won't have as much time to worry about something stupid like missing a few games.