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SomeJoe7777 wrote:

This was actually posted in another thread by a user named TechOne, and I thought this procedure could be so useful that it warranted its own thread.

 

This is the proper method to request that AT&T carry a channel that isn't currently carried.

 

1. Call U-Verse technical support at 1-800-ATT-2020 or 1-800-983-2811.
2. Tell the tech that you'd like to formally request that U-Verse carry a channel that is currently not carried.  If the tech doesn't know how to do that, here's how they do it:
3. The tech should go to uverseone.att.com.  This is an internal-only web site that only the tech can get to.
4. They should click on "Local Market Tool".
5. They should then click on "U-Verse Channel Lookup".
6. They should then click on "Request Channels".
7. That opens a form with a short series of questions that they and/or you have to answer.  Once the form is submitted, the request goes into a database.

 

If enough people request channels this way, this will eventually get the message to the people who need to know it at AT&T.

 

So everyone who wants MLB Network, Tennis Channel, Fox Soccer HD or Fox Soccer Plus, etc. -- this is the procedure you need to follow that potentially can have the most impact.

 

I am trusting the accuracy of this information to TechOne.  I would like someone who has actually tried this to please post in this thread your experience with this method so that we can validate that indeed this works and the techs at the support desk have access to these screens as described.

 

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I cannot confirm how it works when you call in, but I can absolutely confirm the steps that the tech must go through (using the internal site).  I've used it myself.

DISCLAIMER: I'm an employee but I have nothing WHATSOEVER to do with U-Verse, or any AT&T consumer or wireless products AT ALL.  Also, my posts always reflect MY PERSONAL OPINION; I do not speak for my employer in any way.

That is one way for the rep to access the form.

Another is for the rep to go to that same internal site (uverseone.att.com).

Click the blue "CHANNELS" tab at the top of the page.

Click the first embedded link at the top of the page (above all of the drop-down boxes) that says ">Want to Add a Channel?"

This brings up the exact same request form that the steps SomeJoe listed above. It just saves the rep some time since the Local Market Tool sometimes takes a while to load.

As far as Tech Support having access to this, I cannot confirm that. I would assume they can since it's an Internal site.

Doing what I can.

AA

I just did this to request AMC (American Movie Classics), IFC (Independent Film Channel) and CSS (Comcast/Charter Sports Southeast). AMC and IFC isn't offered in my market. CSS isn't offered in any markets.I think the CSS will be a longshot since it's owned by both Comcast Cable and Charter Cable but I did notice in my U-verse lineup another sports channel that is owned by Comcast.. so maybe...

Anyway, on the phone the tech kept telling me he didn't have an option to do this. So I walked him through the steps listed in the first post of this thread and he said "Well, I learn something new everyday. Thanks for telling me how to do this as I get calls all the time from customers wanting to put in channel requests."

So, yes, this does work for requesting channels. Doesn't mean you'll get the channels but if enough people do this, they may make a move.

-Jody

Mississippi, USA, Earth

I used the suggested procedure (I pressed 2 to talk to tech) and requested the Tennis Channel.  Fast and easy.  I explained that I'm not yet a U-verse customer and would become a customer once they carried the Tennis Channel.  (My wife would kill me otherwise!)

The rep said that if they do indeed use this request mechanism to gauge interest in new channels so it sounds worthwhile for people to call if you care.

- Rob

good effort there joe, but its not my job to call up and talk uverse employees thru what they should already know

i know they say they read these boards, b/c they dont want to take responsibility for whats said here, but they read what is posted here, IMHO  its much simpler to say your peace here in the time it takes to type it, rather than trying to jump thru phone hoops for however long

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CTEL08 wrote:

good effort there joe, but its not my job to call up and talk uverse employees thru what they should already know

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No problem, don't call them if you don't want to.

But don't expect your channel request to get into their database by osmosis.

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SomeJoe7777 wrote:

 

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CTEL08 wrote:

good effort there joe, but its not my job to call up and talk uverse employees thru what they should already know

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No problem, don't call them if you don't want to.

 

But don't expect your channel request to get into their database by osmosis.

 

 

 

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when i use to have comcast, id go to the sites of networks they still werent carrying, like fueltv and id enter in my comcast email and file a request thru their site for comcast to carry it, 30 secs, no hassles.

a week or two later in the mail id get a postcard from CC begging me to be patient and give them a chance to get caught up.  id imagine that networks are just as aggressive with att or whatever other provider isnt carrying them.

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CTEL08 wrote:

when i use to have comcast, id go to the sites of networks they still werent carrying, like fueltv and id enter in my comcast email and file a request thru their site for comcast to carry it, 30 secs, no hassles.

 

a week or two later in the mail id get a postcard from CC begging me to be patient and give them a chance to get caught up.  id imagine that networks are just as aggressive with att or whatever other provider isnt carrying them.

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And the same probably happens with AT&T, but the difference lies at the negotiating table.

With a provider like Comcast, their entire business and profit is the TV delivery service.  They have a large incentive to get a deal struck with the channel provider and get the channel on their system.  No channel = less customers = less profit.

With AT&T, it doesn't quite work that way.  Upper management at AT&T regard U-Verse almost as an experiment.  U-Verse's profit is just one small part of AT&T's overall profit.  Thus, AT&T doesn't have any profit pressure to get deals done at the negotiating table, so adding channels isn't a high proprity.

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CTEL08 wrote:

 

when i use to have comcast, id go to the sites of networks they still werent carrying, like fueltv and id enter in my comcast email and file a request thru their site for comcast to carry it, 30 secs, no hassles.

 

a week or two later in the mail id get a postcard from CC begging me to be patient and give them a chance to get caught up.  id imagine that networks are just as aggressive with att or whatever other provider isnt carrying them.

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That's interesting.  It would appear that Comcast's efforts to provide the programming that you were requesting did not result in you remaining a Comcast customer.

Reading the procedure for customers to call ATT and tell an ATT U-Verse employee what to do to request a particular channel, seems odd to me.  

ATT U-Verse claim they want to hear suggestions from customers of the channels we would like get. If this is true, should we,  as customers, not expect an easy way to provide this information.  It seems a little much to call a toll free number, wait on Hold, tell the ATT U-Verse employee to log onto a certain web site, click this, click that, now hold your head to the Left, now lift up you Right leg and etc...............

As a Bank Manager, it is MY RESPONSIBILITY to make sure that my employees have a procedure to suggest new products and/or improvements suggested by customers.  And our bank has this in place.  The customer does nothing further than making the suggestion.    

If ATT U-Verse wants to compete against  Time Warner, Comcast, Charter, Insight, Wide Open West, Suddenlink, DirecTv and/or Dish Network, why can they not allow this internal website be made available to the general public?

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schs1977 wrote:  

 

ATT U-Verse claim they want to hear suggestions from customers of the channels we would like get. If this is true, should we,  as customers, not expect an easy way to provide this information.  It seems a little much to call a toll free number, wait on Hold, tell the ATT U-Verse employee to log onto a certain web site, click this, click that, now hold your head to the Left, now lift up you Right leg and etc...............

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Where did you see this claim?

@ texasguy37   - Are you an ATT U-Verse employee?  I have noticed in your comments, you are very quick to defend ATT.  BTW- that is not my "claim", it is my opinion based on my observation!

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schs1977 wrote:

 

@ texasguy37   - Are you an ATT U-Verse employee?  I have noticed in your comments, you are very quick to defend ATT.  BTW- that is not my "claim", it is my opinion based on my observation!

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I am SO sick of the name calling and accusations.  Do you always engage in personal attacks when someone asks you a question and you cannot support your statement with facts?  Apparently, it is easier for some to engage in this behavior than to support their statements with facts.  Should I accuse you of being a cable company employee?

I am not a defender of AT&T or any other company.  You made a statement of fact.  I simply asked where you saw this claim.  I have not seen this statement made by AT&T.  Can you provide proof to support your claim, or did you simply make this up in an effort to support your position?

There does need to be something like att.com/channelrequest where you can submit contact information and the name of a channel.

Then again, considering that AT&T set this forum up, but does nothing to regulate it, i'd be shocked if they actually set such a form up.

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kryptonite wrote:

There does need to be something like att.com/channelrequest where you can submit contact information and the name of a channel.

 

Then again, considering that AT&T set this forum up, but does nothing to regulate it, i'd be shocked if they actually set such a form up.

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I agree and if not on these forums at least when you log onto your att.com account

AT&T employees are not allowed to post here.  The members responding volunteer their time to assist others with issues they might have. Everyone has different experiences with their service, so just because someone disagrees with you does not mean they are an employee or AT&T shill. 

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texasguy37 wrote:

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CTEL08 wrote:

 

when i use to have comcast, id go to the sites of networks they still werent carrying, like fueltv and id enter in my comcast email and file a request thru their site for comcast to carry it, 30 secs, no hassles.

 

a week or two later in the mail id get a postcard from CC begging me to be patient and give them a chance to get caught up.  id imagine that networks are just as aggressive with att or whatever other provider isnt carrying them.

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That's interesting.  It would appear that Comcast's efforts to provide the programming that you were requesting did not result in you remaining a Comcast customer.

 

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im not sure what that is suppose to mean texasguy, but i was only interested in offering my fellow uverse subs an alternative to letting their will be heard, the point being they can use the network that they want to see to do the dirty work for them.

Just a note that any further personal arguments will be removed from this thread. Please keep it on topic - which is how to officially request channels from AT&T. Thank you!

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schs1977 wrote:

Reading the procedure for customers to call ATT and tell an ATT U-Verse employee what to do to request a particular channel, seems odd to me.  

 

ATT U-Verse claim they want to hear suggestions from customers of the channels we would like get. If this is true, should we,  as customers, not expect an easy way to provide this information.  It seems a little much to call a toll free number, wait on Hold, tell the ATT U-Verse employee to log onto a certain web site, click this, click that, now hold your head to the Left, now lift up you Right leg and etc...............

 

As a Bank Manager, it is MY RESPONSIBILITY to make sure that my employees have a procedure to suggest new products and/or improvements suggested by customers.  And our bank has this in place.  The customer does nothing further than making the suggestion.    

 

If ATT U-Verse wants to compete against  Time Warner, Comcast, Charter, Insight, Wide Open West, Suddenlink, DirecTv and/or Dish Network, why can they not allow this internal website be made available to the general public?

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I think it's funny when I read stuff like this. A channel request is just a channel request. It's a wish list like we did for Santa Clause. One person's channel request, is not the next person's request. Just because we request one, it doesn't mean we will ever see it. The new person who has posted many times, every spanish speaking channel in central and south america, will most likley not see any of them. It takes time, and money and a potential viewership for a company to decide which channels are beeing added. There is so many threads on the Tennis Channel, I would bet that is the next one up. MLB, I doubt that will happen this season. When I was with TWC, NFL Network was the one I wanted and never got.

So mr Banker, a customer calls and says I'm sick of paying ATM fees when I use another bank's ATM!! Do YOU waive the fees, flick a magic switch, and volla...........no more ATM fees because someone requested it? After all, they pay your bank a fee to have their accounts there, they pay, why don't you listen? No, probably not. Your bank takes thier money and invests that so the money grows. You have share holders and people who trust you and believe you are responsible enough to not give away the profits.

Can AT&T create a channel, sign a contract, make more band width to supply said channel, and put that up in HD because SD just will not due, and do all that for a channel in Chille that 10 viewers will watch? It's not fiscally responsible to do that. IMHO!!

It's nice to voice a request and hope many others do so as well, so a majority is satisified.  It's not nice to gather the pitch forks and storm the castle. It's not nice to get with CS and hammer at them for 30 or 40 minutes demanding "their" channel.

It's been said many times and many places, if you don't like the line up, and you are not under any contractional obligation, choose a different provider that gives you YOUR channel.

Why the personal attacks!  YES, as Mr Banker, I have the right to waive ATM fees if a customer meets certain requirements.

AGAIN, I simply stated and AGAIN I will state, I think ATT should have an easier way for customers to suggest new channels without have to go through all of the steps that were stated before.

I did not personally attack you sir!

I'm talking about ALL the fees everywhere so it affects the whole company, sorry if I did not make my point any clearer.

This works! They will enter the info for you, it's not a lot of info and it takes no time. I called!!

1) uverseone.att.com

2) Have CRS select Channel Requests.

DONE