Not everyone gets the correct billing. I too have been a customer of AT&T for awhile. They do fix most of the problems when I have them. Some of these people are posting out of frustration just like me awhile ago. I had a billing issue on my account after I disconnected DSL. THey bill me 2 months after I cancel it. However, they fix that problem.

What I know for a fact is that you can get help from the AT &T representatives on this board much faster than calling that 1800 number. Thats a fact! Alex and Julie was able to help me right away. I'm a nursing student eveyr time I call in that number they keep transferring me to another department.

Not everyone that have something negative to post about at& is bashing them. These postings on here are probably a small incidence. They did send me the reward card on time.