Seriously, the fact that anyone can accept having to wait 2-3 billing cycles for evidence that what they've been told over the phone is ridiculous to me. I had Uverse installed FIVE months ago and so that amount of time has definitely lapsed. You're right there should be no reason they should be able to consistently give accurate information, but what I have been through trying to resolve this is outrageous. Yes a PM was sent to Alex, Jam responded. Someone name Chris followed-up. Chris said he went to work on our account to make the necessary changes on Thursday, March 22nd. It is Tuesday April 3rd. I mean, AT&T is a technology based company. They haven't figured out how to process accounts more efficiently than this? Completely unacceptable. Who has time for this really? I can't imagine in any job I've ever held that I could tell a customer we'll resolve your problem in 2-3 months and think they would be okay to sit on their hands and *hope* I follow through.