RCSMG wrote:
Send Alex a PM he is an ATT Community Manager on the forum. He will get you to the proper dept/person to get your issue resolved.
http://forums.att.com/t5/user/viewprofilepage/user-id/318276
I sent a note to Alex, but I heard that he was out last week so I also PMed Jamie. I'm not sure which one contacted customer support , but I received a call today from an AT&T agent who said that my bill was now adjusted to honor what the sales rep promised. (I asked him if I could hear the recording of the phone order with the sales rep, but he said that was not available at this time.)
Good news. Thanks Alex or Jamie, whoever made it happen. Keeping my fingers crossed that I won't get any more surprises from AT&T billing.
