Something is very odd about #1, if you actually have U-verse voice and U-verse internet.  Those 2 U-verse services should be on the same bill without the need to make a request or do anything.  I have never seen anyone else report receiving separate bill for 2 different U-verse services.  Separate bills would occur if there is a non-U-verse service involved except for the election to combine your wireless bill with your U-verse bill.

Send a PM to Alex who is an AT&T Community Manager on this forum.