I am going thru something similar. I had moved and owed only 50.52 on old acct. I didn't realize I had given my new acct. # for this particular amount when I paid it. The bill stated I paid that amount but, it wasn't deducted. I still paid full amount owed on new acct. I went from person to person before they realized they were wrong. This was the first time. A month went by. I paid my bill and now this month it's all over again. My bill states the correct amount I owe. I pay over the phone. It says I owe more than the paper. I call, tell several people including stupidvisor that it was settled according to the person I talked to on a certain date. All she said repeatedly is I owe and I repeatedly said I don't. I at this point spent over an hour just to get that. I was very verbal and consistent with f.u. We somehow got disconnected. They did not call me back nor I them. It says this conversation may be recorded and or monitored. I wish I would have recorded the lady that told me it was taken care of and I am current. Oh, the 50.52 went to collections even though I paid! You would think they would not give me service if I didn't pay an outstanding bill. This is my 3rd maybe 4th using att throughout 12 yrs. I knew better! I deserve to be punished, but not by them. I will record my next conversation and I will get someone again to admit they were wrong again. I will then say now please direct me to the cancel my service dept. I can do without the TV. I like the internet. Do you have any suggestions where to get high speed internet other than att?