Re: AT&T: WORST customer service experience ever
06-15-2012 04:16:32 AM
The customer service is TERRIBLE!!! Here is my issue. I originally ordered U-Verse and paid $100 up front back in early May. Well I later come to find out weeks later that my address did not qualify on the day of installation (May 29). So ATT cancelled the order and said they were going to refund my money with-in 30 days. I should get an email or letter about it. I thought that was odd that it would take so long. In the mean time, I was able to order regular service and not pay a deposit. Everything is now active on a new account.
As for the refund, I called to check on the status after my install in June. I was told the money was reversed back to my account that was originally used. I never got any letter or email about this. I was told by customer service to check with my bank. So I called my bank and they said since they are going through a merge, my account number had changed and the money was sent back to ATT. I called customer service to alert them of this. I was transferred over 6 times before I could talk to someone. I finally got and agent, and told him the situation. He said that he could see the return and will have a check issued. He told me to give it a week to come. If I don't receive it, to call back.
Well a week had came and gone. So I called again. I went through the same scenario again. I was transferred numerous times cause I was talking to the wrong dept. How rude!!! I finally got another agent and told them the situation. I was given a case number for escalation and to call back in 2 days. So I called back and went through the same situation of being transferred and repeating my story over again. I was told the same thing about an escalation but to wait on a call with-in 48 hrs. I have never got a response. I have call back 3 more times since then, the agents don't know what to do but escalate things.
I am at the end the road with the whole situation. I WANT MY MONEY BACK!! Also, I may contact the news to expose the bad service and lack of response.
[Per Guidelines: Keep it Relevant and Appropriate].
Why would you pay anything up front? Unless AT&T required a deposit ($400 and not $100) for bad credit, then you wouldn't pay for anything until after your service has been installed.