Hello, my name is John M and I have 18mb uverse internet (only). I have suffered since April 6th with repeated reboots of the RG and loss of sync and loss of frame for two months.  I have had 8 techs ( pots and uverse prem techs )  out to the house. I have had the residential gateway (RG )  2wire modem , replaced 2wice , nid splitter replaced twice ,  home run added .  I am on the same street as the vrad and only 1000ft away.. we have a voice line at the house ( non voip and coming from the central office ) on the same cable / pair as the uverse. The voice line was barely usable during the last 2 months up until the fix.  My hats off to the techs , they did a great job....it just took a while. While waiting , I was patient when it wasn't working I just checked my email other places.  After going chronic 3 on the pots side ,  the tech who initiated the fix that got my voice line clear and uverse steady sync  told me there was some kind of splice / junction that was full of water and it just poured out when he was working on it.. He said he ran a temporary line / at some location and that it would need to be replaced permanently ( it was not my drop ). I was ok with the whole process because I am a  employee of AT&T.

      Where it all turned for me was when I called billing today , I explained the scenario to the rep and was offered a max of $45 for my $85 a month service not working for 2 months. It appears I am a man of constant sorrow...I feel I should have been credited for the entire time I had trouble