Re: Can't Switch to ATT U-Verse bundle Package FOR 1 YEAR after canceling DIRECTV Service?!?
06-11-2009 10:35:38 AM
I cancelled DirecTV a few weeks ago and have not had TV since then as I'm tiring to come up with a workaround for this issue.
DirecTV was in my MAIDEN NAME, Registered under the phone number I had 9 years ago and billed to a PO BOX.
BUT the DIRECTV listed SERVICE ADDRESS is my current home address.
ATT says their computer is hitting on the HOME ADDRESS (Service address, not billing address) and will not let me get U-VERSE bundle (phone, internet and DVR TV) because DIRECTV has a block on my address for ONE YEAR because they don't want current customers jumping ship for ATT's LOW PRICE INTRODUCTORY OFFER.
SO I'm SCREWED! I want my NFL package and thought a few weeks cushion between canceling DiectTV and going with ATT U-verse would
be fine, but it's not. The HOME ADDRESS, (service address) is precluded from being hooked up by ATT for ONE YEAR.
The only work-around would be to put the home phone, Internet and Uverse in my husbands name (we have different last names)
and make it look like he's a new tenant. But, ATT said my Internet will be down for 6 business days while they make the switch, and I work from home, so that is not an option.
How are you former DirecTV customers getting ATT U-verse? I'm desperate, 3 weeks without TV is too long and going with the cable company is not an option because we won't have the NFL Sunday Ticket in Sept., just a few months away.
I can never go back with DirecTV I told them where to stick it and copied the CEO the email, sent back all the equipment and paid off the bill, they told me that there would be no early termaintion charge and there was not one on my bill. I have a ZERO balance. HELP!
Also had Directv for very long time (7 years) and think they are the scourge of the earth. Just cringed when AT&T U-verse added them as a service option.
Had no problem in going to U-verse from Directv but waited until UV was installed first before canceling. Saw where one of the posters said that the NFL package is available on Directv, but not U-verse. When you tried to place your order with U-verse did you tell them you wanted the NFL package with your order? If so this could be where the problem is since you would be still be requesting Directv but through a different provider (U-verse). Could see where they may be able to put a block on this.
Evidently your internet is not currently with AT&T or there would not be a 6 day delay/down time for this service.
Please let us know if you requested the NFL package with your AT&T order and good luck.