I had to call and have a $29.00 "one time" fee removed from my bill. Nobody ever mentioned I would be billed that.

AT&T just puts a bunch of charges on the bill hoping some will stick. Imagine that a high % of people end up paying. Either because they don't notice them, don't care or because they know it will take them a while to get it fixed.

It is crazy how at&t does business. that is why peole jump ship as soon as somebody else offers a better monetary deal. eventually at&t pays to get them back again (the othe company is ust as lousy usually) and they do that back and forward endlessly!!