Re: first bill high, not just because it's prorated!
09-13-2010 08:42:29 PM
About the only recourse you may have is if you wrote down the phone sales rep's first name, ID # (required to give), order #, date, time and what exactly was offered at the quoted price. Once you have this you can call CS direct (800-983-2811, M-F, 8-5 or 6) and ask to speak to a supervisor. Often they don't lower the price but sometimes offer credits to make up for some of the difference in quoted/charged price.
Unfortunately there is no other way to file complaints other than by phone since they no longer accept emails for anything. Guess you could mail the CEO a letter but unable to provide his address.
Sorry and have no idea if they record the phone call sales orders. If they do haven't really seen any customers benefit from the info they may have on file.