Re: Rewards not right/ bill not right
09-07-2010 09:25:04 AM
I'm having the exact same issue!
I signed up for U-verse (TV, Internet and phone) over a month ago after being offered what seemed like a good introductory price and $300 in rewards (through a card or something that i would receive).
Today I called the Rewards Center and they tell me that i'm already receiving the rewards trhough my dicounted monthly price. That is definitely not what I was offered. They very clearly offered me the bundle at a certain price for 1 yr plus the $300 back. And if you see U-verse's packages online, that is how they advertise them. A lower introductory price plus X dollars in rewards.
The rewards center person told me I needed to call customer service. When I did, the guy transfered me back to the rewards people.
I really think this is part of AT&T's policy now. Offer good incentives, deliver something else, and hope most complaints dissapear in the pipeline as people give up. Or are they really taht incompetent?
What should I do? Do I also have to call to cancel to see if these guys feel like following through wit what tehy offered?
This is absurd!