Re: Promotion scam
09-30-2011 01:31:26 PM
I just spoke with an ATT manager. The salesperson who sold me my internet service (2 wks ago) told me that the promotion monthly rate was $24.95. My first bill should be that price plus activation (she did not mention any monthly router charge which I also will have). After speaking with more agents and being disconnected (this sounds like everyone else), I finally was told the manager would call me today. He did handle another faulty billing fee, but he just told me I have to pay full price for 2 months before my account is reimbursed. I am trying to LOWER my bills not increase them, and I this is a false promotion. I am very disappointed with this type of bait and switch. What can be done?
The salesperson also said that the full price was $40 (and I'm informed it is now $48) but that I could call after 12mo and get it adjusted to the current promotion... I have a bad feeling that that will not work - especially after reading these posts.
This is U-Verse internet? I would call 1-800-288-2020 and when Voice Recognition comes on say "Cancel my service." You WILL get connected to a retentions employee who can most likely offer more and better promotions than the manager.
Bait and switch? Did you get the deal, in writing?
Your posts seem to disparage AT&T with "all of these posts" and "like everyone else" statements No, not everyone is having these issues nor is everyone disconnected. In fact the few times that I've been disconnected, they called right back. That is why they say "can I get a callback number (or I see that you are calling from (xxx) xxx-xxxx)" in case you are duisconnected.
There are often legitimate complaints but with 3+ million subscribers, 10-20 posts a day to a forum does not represent "everyone," lol.