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donaldcarcich
Posts: 2
Registered: ‎03-22-2012
Lost everything on DVR

Lost electricity for about 30 seconds yesterday. Everything we had recorded to watch was lost. Why?

RCSMG
Posts: 22,495
Topics: 1,283
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Registered: ‎12-10-2007
Re: Lost everything on DVR

Which DVR do you have?  Have you tried doing a soft or hard reboot to see if the recordings showed up?


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mibrnsurg
Posts: 10,157
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Registered: ‎07-15-2008
Re: Lost everything on DVR

donaldcarcich wrote:

Lost electricity for about 30 seconds yesterday. Everything we had recorded to watch was lost. Why?


I've had power outages many times since I've had Uverse installed 7/08 and never lost a single recording from them.

 

Now if you're taling about the Recordings section missing after a reboot, I've seen that.  A hard reboot, power unplugged/plugged in for 30 seconds, brought the Recordings section back. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
spd2demun
Posts: 22,101
Kudos: 376
Registered: ‎07-28-2007
My Device: ♥ U-verse! NOT~AN~EMPLOYEE!
Re: Lost everything on DVR

Same here, and our power goes out a LOT!

 

There are times that an STB will say Recordings are not available, when they in fact are on the DVR and other STBs.  When that happens, a simple Reset will bring them back. 

(Reset--Power button on front, hold 5 sec., and release.)

 


mibrnsurg wrote:

donaldcarcich wrote:

Lost electricity for about 30 seconds yesterday. Everything we had recorded to watch was lost. Why?


I've had power outages many times since I've had Uverse installed 7/08 and never lost a single recording from them.

 

Now if you're taling about the Recordings section missing after a reboot, I've seen that.  A hard reboot, power unplugged/plugged in for 30 seconds, brought the Recordings section back. :smileywink:

 

Chris




*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mibrnsurg
Posts: 10,157
Topics: 1,003
Kudos: 153
Solutions: 44
Registered: ‎07-15-2008
Re: Lost everything on DVR

Actually spd, my Recordings were missing after a reboot of the DVR, no response from the Recorded TV button and no Recordings listing on the menu. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.