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kokopelli_1
Posts: 166
Registered: ‎02-07-2010
Delay in starting to play this program. Please wait.

‎04-01-2012 05:26:53 PM

This has been happening for some time now. I will attempt to play a recorded show and I see a black screen with a white heading (black text) that says "Delay in starting to play this program. Please wait.". I wait and sometimes the show will start to play, but most of the time it doesn't. If I switch to another show, MAYBE it will play, then going back to the first show, it works. Sometimes I have to play a live show, then going back works. Its trial and error, and getting old very quickly. 

 

I also have noticed that it can take a very long time to erase a show. If I try to do something while it is trying to erase something, it gives me a "Busy" message of some kind. It never did this when I first got the service. Is my DVR going bad? I am currently at 50% recording space.

 

Here is another weird thing. If I got to my other room and select the show, it plays it perfectly. Then going back to the DVR, the show plays right away without any "please wait" message.

 

Unfortunately, I have a lot of recordings, so calling AT&T and getting a replacement (this would by my 2nd DVR replacement), is not the best option.

 

Any suggestions?

 

Thanks

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mibrnsurg
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Registered: ‎07-15-2008
Re: Delay in starting to play this program. Please wait.

‎04-01-2012 06:12:39 PM

I've only seen that delay message 1 time in more than 3 1/2 years on Uverse.  It may be the fact I reboot the DVR every 1 to 2 weeks, so I'd do a hard reboot by unplug/plug in power after 30 seconds.

 

This will fix many DVR problems, let us know if it worked, good luck. :smileywink:

 

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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Forum Contributor
kokopelli_1
Posts: 166
Registered: ‎02-07-2010
Re: Delay in starting to play this program. Please wait.

‎04-01-2012 06:22:20 PM

I get this error ALL THE TIME. Its gotten worse and worse over the past 6 months.

I've restarted may times, but never a "hard" reboot like you suggested. I will try this when I get a chance.

Thanks!

 

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texasguy37
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Registered: ‎05-18-2009
Re: Delay in starting to play this program. Please wait.

‎04-01-2012 06:30:16 PM

Have you also rebooted the RG?

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Forum Contributor
kokopelli_1
Posts: 166
Registered: ‎02-07-2010
Re: Delay in starting to play this program. Please wait.

‎04-01-2012 06:54:26 PM

Not really, but why would that matter? It it works on the STB, I would think that rebooting the RG wouldn't matter. My phone and internet work perfectly. It seems to be related to the DVR. But, I'm not expert...

 

Thanks for the suggestion.

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RCSMG
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Registered: ‎12-10-2007
Re: Delay in starting to play this program. Please wait.

‎04-02-2012 02:28:18 PM

Doing a hard reboot of the RG will cause the software to be redownloaded into the RG.  If you call TS the CSR will tell you to do that as well.  To do a hard reboot is to unplug the ac cable for 30 seconds and then reconnect it.


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brundige
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brundige
Posts: 1
Registered: ‎12-15-2012
Re: Delay in starting to play this program. Please wait.

‎12-15-2012 07:51:49 PM

Doesn't rebooting erase all your recordings?

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RCSMG
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Registered: ‎12-10-2007
Re: Delay in starting to play this program. Please wait.

‎12-15-2012 07:54:22 PM

No.  Only a disaster recovery will erase your recorded programs.


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