I was hoping this would have been resolved by now but I digress. I have gotten more responses this week and end of last week to where I can put a nice report on paper and send it. I had 12 total which is a good size to start with on the report. I knew with just 3 or 5, it would get treated as 3 or 5. With 12 the strategy changes, and while my methods are not the most customer friendly, they are the most effective. That's what I aim for!

I did get a confirmation it still is a known issue. I am trying to press and see if they have any ideas or maybe someone can make a dent in the problem. I also heard a rumor it may become this way due to agreements. However like rumors, I don't credit them to much. I would rather have hard proof than rumor. If I believed rumors that I heard, my job should have ended in 2001. So much for rumors huh!

 I did pour through all I had and did confirm one thing. So far it's only in CA. I have had none from any other regions among the 12 that I had that reported. So if it is going on in other states and/or regions it's not showing up.