VOIP - Problem with Intercom[ Edited ]
06-08-2012 10:25:40 PM - last edited on 06-09-2012 04:33:52 AM by Phil-101
I am not sure where in the forum for me to post a similar question.
I recently moved and signed up for U-Verse bundle. So far, no issues with internet or TV. My big issue is the land line. I live in a condo with an analog intercom/buzzer system. The intercom/buzzer was working when the tech arrived and buzzed up to be let in the building.
Yet once U-verse was installed, bye bye intercom/buzzer. The tech tried his best calling his manager three times and also trying fellow techs. But since it was so late in the day, he could not get anyone with any helpful suggestions and his manager told him to cut his losses and close out the ...what is the term- ticket, appointment?
Well, I spent over 3 hours getting transferred from dept to dept, person to person trying to have AT&T send out a tech to get the intercom/buzzer working. At first, each person kept telling me it's my building's issue since the intercom/buzzer is broken. I kept repeating myself that it's not broken- it's analog and U-verse is digital. I need someone familiar with intercom/buzzers to make it work since it wasn't completed in the initial set up.
One person got tired of me explaining the situation and said I have to talk to the building maintenance as it's not AT&T's issue. Then she transferred me to the department that cancels services. How is that good customer service? I am less than a week into my bundle AT&T package and she's sending me off to terminate versus finding someone to approve a tech being sent to inspect the situation.
Even once I got someone to assign a tech to come out, I was told that there could be a $55 tech charge and that they could not send someone out that was specifically trained on intercom systems. Better yet, I got no four hour window and was told to wait all day Saturday for tech- 8 hour window. I didn't even get a start to that window. How am I being charged for a tech to come out when it was not properly installed to be compatible with intercom system? I was in the phone room with the original tech and there were AT&T u-verse tag notes so I know it's possible to have U-verse with analog intercom. But how oh how?
When I tried to check appointment status with the link that was sent to me, it says I have no scheduled appointment. So, will anyone actually be dispatched to inspect the situation?
Basically, please can anyone advise me that has an analog intercom/buzzer in their building and U-verse phone line, what do I tell the tech when he/she arrives (if I am actually scheduled) for helpful hints?
What do folks do who have analog intercom system yet U-verse phone line (digital)?
I am begging for any input regarding analog intercom systems and U-verse phone lines (I have TV and internet U-verse as well).
Is it possible to have a regular land line yet U-verse TV and internet? Since it goes through the phone jacks, not sure how that's possible?
HELP, please !
[Subject edited to reflect new topic]