number of rings before voicemail
09-25-2010 10:52:33 AM
Ok, I read a string on how to set the number of rings before the phone goes to voicemail.
Let me say that the AT&T guy left an hour ago. I did nothing to the settings online or via the *98 features by calling.
Voicemail? I wish.
What I get is 2 rings and then nothing. No voicemail via U-verse, noting. At two rings my home answering machine can't get to it because it is set to 4 rings before pick up.
So I initiate a support chat online. Apparently this is so complex of a thing to do I had to be transferred to a Tier 2 support person.
They tell me it has to be done on their end, and it isn't a number of rings setting, it is a time delay setting. Excuse me? You mean to tell me that AT&T with all their resources cant come up with a solution that every $15.00 answering machine at Walmart has?
Right now, while I await the 1-4 hour activation time to go to a delay setting that "might" give me six rings before routing to voicemail I have to literally run to the phone to catch it before the caller is sent after two rings to oblivion where the phone simply disconnects because neither the U-Verse answering service nor my home answering machine can take a message.
This is well beyond unacceptable AT&T.
You need to do something about this yesterday.
How is it that you didn't think this through during the planning stages for your service? I work in a marketing department as a product manager and I can tell you I'd get fired in a NY second if I made this big of a mistake.
Totally and completely unacceptable. FIX IT AT&T, NOW!!