Re: Invalid Login: Xpress Mail Profession
07-03-2009 11:52:32 AM
I thought about this too. VERY shady if that's the case but why would they care anyways?
So far this is what we know: Xpress Mail is not supported or handled directly by AT&T. Seven Networks handles it. So everytime you spend time with AT&T customer service on the phone regarding Xpress Mail, they are clueless. They use word such as "escalating the issue to a higher level" but they have no idea what or who they need to talk to. It's VERY poor customer service. I think you're right, they are going to push slowly but surely everyone away from Xpress Mail. Here's another issue. They might be messing with the service and see on how many people are truly upset with this. If not that many people complain, they will pull the plug quietly.