-
-
How does the community work?
-
What is my role in the community?
-
What is my responsibility in the community?
-
How are message boards organized?
-
How do I browse for information?
-
What is a Community Manager?
-
How do I get help with a question about an account through the Community?
-
How do I contact AT&T directly?
-
Community Basics
-
How does the community work?
Communities provide a place where members and participants can search for information, ask questions, read and post about topics of interest review products, learn from each other and exchange ideas.
Depending on its setup, a community might offer:
- Boards where you can post questions and answers
- Blogs where you can read and comment on articles posted by AT&T bloggers
- Idea exchanges where you can suggest ideas for improving products and vote on ideas
Guests (unregistered visitors) can browse or search the entire community for information. Registered members can post messages or comments, track discussions and get email notifications on new posts.
-
What is my role in the community?
You are essential to the community, even if you only read messages or articles that other users post.
In fact, there’s room for every type of contribution. You can post questions, share answers, leave comments on blog articles or just search for answers to questions.
Whatever your level of participation, we hope you will visit often, share your opinions and bring your tough questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the solution someone else is looking for!
And, of course, remember to thank community members who help you. You can show your appreciation by giving kudos to helpful posts, accepting solutions that answer your questions or posting thank-you replies.
-
What is my responsibility in the community?
Above all, the Community Forum should be an appropriate, friendly, informative and useful environment for everyone. Check out the Community Forum Website Terms of Use for rules and guidelines to find out what?s expected of you and what to expect from others. -
How are message boards organized?
The community is organized into different categories that cover broad topics. Boards within each category cover more specific topics. Have a question or comment? Look for the category and message board title that describes it best. -
How do I browse for information?
Looking for information? Many users like to start by exploring the message boards. Here’s how to find information:
- Choose a category that fits your topic
- Review the list of boards
- Find one related to your question or comment
- Click the board’s title
- Click the message title or subject and read about the board to learn more
- Use the Previous and Next buttons to browse other pages and messages
- Use the Jump to a Message Board menu to go directly to boards in any category (you’ll see this menu at the top of most Forum pages)
Can’t find what you need? Try using the Search Forum tool
-
What is a Community Manager?
A community manager is an AT&T employee who ensures this forum is a safe place to ask and answer questions about AT&T products and services. A community manager reads (and responds to some) posts; supervises moderators who report obvious abuse of the community guidelines; engages with customers who share account-specific problems; and oversees improvements to community features and functionality.
Community Managers can’t answer questions you might have about AT&T products and services. However, they can help you understand how the forum works so you can ask experts who might. They would also appreciate your suggestions on how to make this online community a better place.
To reach a community manager, please register for the community, then send a private message.
-
How do I get help with a question about an account through the Community?
The AT&T Community is first and foremost a peer-to-peer forum created so that customers can help other customers.
ACE Achievers are expert contributors who answer lots of questions. However, you’ll see plenty of other members contributing important tips and solutions too.
Have a question about your account? If it’s something that requires us to look at your account, you may want to send a private message to ATTCustomerCare.
AT&T Customer Care representatives can connect you with the right people to review your account or resolve any issues. When you send a private message to Customer Care, be sure to include your full name, contact information and a brief description of the issue you’re experiencing.
Note: Before you can send a private message, be sure to create an account.
-
How do I contact AT&T directly?
If you have a question about or issue with your account, you can reach AT&T in several ways:
- Want to start in the community? Just send a private message to ATTCustomerCare. A member of our team will reply and connect you with someone who can help.
- Prefer to chat? Type away using our online chat. Just click http://www.att.com/esupport.
- Want to talk to a person? Just go to the AT&T Contact Us page and select the right phone number for your question or concern.
- Like to tweet? You can reach AT&T on Twitter at @attcustomercare.
Feeling social? Visit the AT&T Facebook page or the AT&T U-verse Facebook page.
